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WAFS and CDP Support Center

Latest News

Changes in 3.6.1.9427

May 3, 2009

Revit Work-Sharing Mode Support – the WAFS system now supports use of the Autodesk Revit software's Work-Sharing Mode.
Filtering – the WAFS system now provides wildcard based file and directory filtering.
Customizable Offline Mode Behavior – WAFS administrators may now customize user access to the replicated data set when a WAFS Agent is disconnected from the WAFS Server. The options include allowing full or read-only access to the replicated data.
Customizable Unmonitored Mode Behavior – WAFS administrators may now customize user access to the replicated data set when a WAFS Agent is not running. The options include allowing or preventing access to the replicated data.
Retention of Handles - To prevent erroneous simultaneous modification of files the WAFS system will now retain handles on files when an Agent disconnects from the WAFS Server. Open file handles may now be viewed and optionally closed at the WAFS Server via the web interface.
View the complete version history and a list of changes

Downloads

WAFS 3.6.1 - Special consideration may be needed when installing WAFS 3.6.1 as an upgrade to a previous version. Please contact the WAFS Customer Service Team for guidance and a download link for the setup file.

Product Name	Version	File Size	Download Links
WAFS 3.5.2.8002 Full	3.5.2.8002	3.94 MB	Download Now	Alternate link
WAFS 3.5.2.8002 CDP	3.5.2.8002	3.94 MB	Download Now	Alternate link
WAFS 3.5.2.8002 Enterprise	3.5.2.8002	3.94 MB	Download Now	Alternate link
WAFS 3.5.2.8002 Upgrade	3.5.2.8002	3.94 MB	Download Now	Alternate link

Activation and Registration Help

Contact the WAFS Customer Service Team to recover a lost or missing registration serial number or if you are having trouble activating WAFS.

Online Self Help Resources

WAFS 3 Online Help File	Knowledge Base
WAFS 3 User Guide - PDF (2 MB)	Using WAFS and CDP with anti-virus software.
Upgrade or Update Instructions	Version History

Contacting the Technical Support Team

Personal tech support for WAFS is available to licensed users that have an existing, unexpired WAFS Support Plan. Eligible users should contact the technical support team as shown below.

By E-mail

Licensed users that have a current WAFS Support Plan should submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day.

By Phone

WAFS and CDP Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a WAFS Support Plan.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, Central US time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.