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CuteFTP Professional Support Center

Latest News

April 2, 2008: CuteFTP 8.2 Maintenance Release.

Corrected an issue that prevented an auto-refresh of the file list in the remote pane after files were uploaded.
Corrected an issue that prevented thumbnail images from being displayed when running CuteFTP on Windows Vista.
Corrected an issue introduced in CuteFTP 8.1 that caused file list sorting problems.
Several other changes and enhancements. View a complete list of changes.

Important note: CuteFTP 8 is not recommended or supported for use on Windows 95, Windows 98 or Windows NT 4.

Windows Vista users:
If you are using CuteFTP, click here for the latest information about compatibility.

Downloads

CuteFTP 8 Professional
Version 8.2

Note: If your existing serial number is for an older version then you will need to upgrade before you can activate CuteFTP 8.

CuteFTP 7 Professional
Version 7.2.1

All Other Downloads

Online Self Help Resources
Documentation
User Forum	Knowledge Base
Online Help File CuteFTP 8	Online Help File CuteFTP 7
User's Guide CuteFTP 8 - PDF (4 MB)	User's Guide CuteFTP 7 - PDF (2.3 MB)

Username or Password Problems	FTP Error Codes Reference
Version History	Firewall Settings and Resources

Tutorials and Instruction
Getting Started With CuteFTP Flash Presentation (4 MB)	Beginner's Guide to CuteFTP Features CuteFTP Home

Serial Numbers, Activation and Registration
Recover a Lost Serial Number	Registration Errors
Detailed Activation and Registration Instructions	Serial Number Problems
Our Customer Service team can answer your questions about software activation and registration or help with order problems. Contact the Customer Service team.

Contacting the Technical Support Team

By Email

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day.

By Phone

Priority Paid Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a Priority Support plan. For Priority Paid Technical Support, or to purchase a Priority Support plan, call our support team at 1-210-366-3993.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance or priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.