Did You Know...

...You can pay monthly to use EFT Server with Managed Information Xchange?


...You can speed up your deployment time with GlobalSCAPE Managed Information Xchange?


Learn more about GlobalSCAPE's new Managed Solutions.

  

Latest News

Changes in 6.2.7

May 14, 2010
  • Added new registry override for FTP SYST response. Default is "UNIX Type: L8"; common request is for "Windows_NT"
  • Corrected issue where home folders were being lost for AD users after an upgrade
  • Corrected crash that would occur under rare condition when corrupted configuration file was present
  • Corrected problem where EFT Server failed to notify user if site root physical folder was missing
  • Corrected problem where network errors would cause e-mail notifications to fail
  • View the EFT Server version history and a complete list of changes
Downloads for Licensed Users
EFT Server Enterprise 6 Downloads

Before upgrading from EFT Server 5 to EFT Server Enterprise 6, contact the Sales team to obtain a new registration serial number or to determine your eligibility for an upgrade.  If a previous version of EFT Server, DMZ Gateway, SAT or Secure FTP Server is already installed on the server computer, it is extremely important that you follow the upgrade instructions .

EFT Server Enterprise 6.2.7 - With SQL Server Express for ARM database (137 MB)
- This setup file includes the optional SAT module
- System Requirements
- Alternate HTTP Download Link

EFT Server Enterprise 6.2.7 - Without SQL Server Express for ARM database (82 MB)
- This setup file includes the optional SAT module
- System Requirements
- Alternate HTTP Download Link


DMZ Gateway Downloads

DMZ Gateway 3 - Runs on Windows Server 2008, Windows Server 2003, Red Hat Linux, SuSE Linux, Ubuntu and Solaris.  For more information about supported operating systems and requirements, see the Help topic titled System Requirements for DMZ Gateway.

Select a version

Note: Please contact your account representative for a DMZ Gateway version 3 serial number if upgrading from version 2.


Previous EFT Server Version Downloads

EFT Server Enterprise 6.1.10 - With SQL Server Express for ARM database (150 MB)
- This setup file includes the optional DMZ Gateway and SAT modules
- System Requirements
- Alternate HTTP Download Link

EFT Server Enterprise 6.1.10 - Without SQL Server Express for ARM database (94.9 MB)
- This setup file includes the optional DMZ Gateway and SAT modules
- System Requirements
- Alternate HTTP Download Link

Click here for EFT Server 6 (core) downloads

For older versions of EFT Server, contact the EFT Server Support Team for a download link.

Online Self Help Resources
EFT Server Enterprise 6.2 Help
Getting Started with EFT Server Enterprise   Online Help File
Installation and Activation   Online COM API Reference
Upgrade Instructions   EFT Server 6 Best Practices
Detailed EFT Server Walk-through [VIDEO]   EFT Server Setup with Symantec's Veritas Clustering Server 
EFT Server Setup with Clustering Services    

General Help for All Products
Public User Forums   Searchable Knowledge Base
Serial Number Problems   Recover a Lost Serial Number
Server Software Activation Troubleshooting   Firewall Settings and Resources
Printable User Guides (PDF)   FTP Error Codes
Our Customer Service team can answer your questions about software activation and registration or help with order problems.  Contact the Customer Service team.
Contacting the Technical Support Team

Personal tech support for EFT Server Enterprise is available to licensed users that have an existing, unexpired EFT Server Enterprise Support Plan. Eligible users should contact the technical support team as shown below. For all other licensed users, please make use of the online self-help resources listed above. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

If you need help during the trial period, contact your assigned GlobalSCAPE account manager for assistance.
By E-mail

Submit an inquiry to the GlobalSCAPE Technical Support team via our online form. 

If you have questions about your order or need help with activation and registration, please contact the Customer Service team directly.

Eligible inquiries are answered via email in the order they are received, usually within one business day.  Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.
By Phone

Priority Paid Tech Support Line
1-210-366-3993

For Priority Paid EFT Server Enterprise Technical Support, or to renew an existing EFT Server Enterprise Support Plan, call us at 1-210-366-3993. 

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time. Our offices are closed on weekends and for major US holidays. 

Platinum Level Technical Support Services:  Qualified Platinum Support Plan subscribers can obtain emergency technical support anytime.  Please refer to your personal Platinum Support Plan documentation for after-hours contact information.  For target response times and levels of service, please refer to the EFT Server Enterprise Maintenance and Support Guide.
Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software. For help in those areas Professional Services may be available.

Note: Free, personal technical support is not available after the trial period expires. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.


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